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Bank Holiday Weekend - Monday 29th May 2017:

A reminder to our patients that all of our surgeries will be closed on Monday 29 May 2017 (Bank Holiday Monday).

The Ilfracombe and Combe Martin surgeries will reopen at 8.30am on Tuesday 30 May 2017, with Woolacombe opening at 8.30am on Wednesday 31 May 2017.

Our telephones are likely to be very busy on Tuesday 30 May and would ask for your patience whilst we deal with these calls.

Contact Details:

Are your contact details up to date? particularly your Mobile Number?

From time to time we may need to contact you quickly and if your details are out of date it can mean there is a delay. Check your details with the receptionist the next time you're in the surgery, or when you telephone to make an appointment.

You can also check and change your contact details Online through SystmOnline.

Please don't forget to change your childrens details if they use your mobile or landline number

One Small Step

Whether you’re looking to quit smoking, lose weight for that special occasion, become more active or reduce your alcohol intake, you've come to the right place.   OneSmallStep is a tailored service for the people of Devon. 

Visit for further details.

Woolacombe Winter Surgery Hours

Please note - due to a drop in demand from patients, the Woolacombe Surgery will be closed every Tuesday from 1st February 2017.  Woolacombe patients are advised that they can attend either the Combe Martin or Ilfracombe Surgeries if necessary.

From 1st February 2017 the Woolacombe Surgery will  be open:

Monday, Wednesday, Thursday & Friday from 08:30am - 13:00.

Named Allocated GP

You may be aware that from April 2015 all practices are required to provide all their patients with a named GP who will have overall responsibility for the care and support that our surgery provides to them.


The allocated named GP will have overall responsibility for the care and support that our surgery provides to you. This does not prevent you from seeing any GP in the practice as you currently do.

You do not need to take any further action. If you wish to be told the name of your named GP, please ask the receptionists when you are next in the surgery or call the surgery on 01271 863119.  Alternatively this information is available on the top right hand side of your repeat prescription slip.

If you are unhappy with the named doctor allocated to you and have a genuine concern that this doctor will not be best placed to undertake the responsibilities assigned; then you can ask to be reallocated to another doctor.

Local Health Record

Making Your Local Health Record Work Better For You - NEW Devon Clinical Commissioning Group

What are we trying to achieve?

Many people think that their GP health record is available to all healthcare professionals involved in their care, but it is not always the case.

At the moment, each professional you see keeps a separate record. This can mean some important information not being communicated between health services as well as it could be.

To help, we are launching a local shared record programme that will make it possible for health professionals to view relevant information about you.


How will a shared record help?

A shared record means that:

  • Your healthcare professionals have the most up to date and accurate information about your health, medications and treatment.
  • You get better advice and safer and more effective care
  • Mistakes can be avoided
  • You will not have to repeat your medical history so often


What information will be shared?

The information shared includes your name, address and date of birth and a summary of your health information including:

  • Diagnosis and test results
  • Any allergies that you have
  • Medications and treatment you receive 


How will it work?

The shared record puts you in control. At the start of your treatment, you will be asked for your permission to view your shared record. If you agree, then the health professional will only be able to view the record whilst you are being treated.

You can change your mind at any time during your treatment and withdraw your consent.


Can I say no to a shared record?

You are in control and can choose not to share information with anybody outside your GP surgery. You should contact your surgery if you choose not to have a shared record at all.


Who will be able to see my record?

Only health professionals you give permission to and who are directly involved in your care will be able to view the shared record. This may include staff from:

  • Emergency departments and Minor Injury Units
  • GPs including out of hours GPs
  • Community nurses
  • Physiotherapists and occupational therapists
  • County wide services such as ambulance services
  • Local hospitals

If you are concerned about sharing sensitive information, please contact your GP surgery or speak to the healthcare professional treating you.


What happens in an emergency?

If someone is unconscious or too unwell to give their permission then the system will allow the healthcare professional to access the shared record without permission – but only in the case of a medical emergency.


How will my information be kept safe?

All information is stored using the most secure technology available and is covered by strict confidentiality guidelines and the Data Protection Act 1998. For security the shared record is accessed via a secure NHS network, not the internet. For more information email us on:


How is the local shared record in Devon different to and the national Summary Care Record?

Both and the national Summary Care Record are separate and national initiatives which are not connected to the shared care record in Devon. For more information about the national initiatives you can visit the NHS Choices website:

You have the right to stop information that identifies you from being shared, locally and /or nationally outside of your GP practice.


Where can I find out more?

Our web pages provide detailed information:   search shared care record or go to our CCG wide projects page under ‘Your CCG’ tab


Where can I find help and support?

If you need help with anything about your health record or the shared health record, or you would like this information in large audio, braille or a different language contact the Patient Advice and Complaints Team at:

Patient Advice and Complaints Team

NHS Northern Eastern and Western Devon Clinical Commissioning Group
Freepost EX184
County Hall
Topsham Road

Telephone: 01392 267 665/0300 123 1672
Text for call back: 07789 741 099

Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website