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Noticeboard

Bank Holiday Weekend - Monday 29th May 2017:

A reminder to our patients that all of our surgeries will be closed on Monday 29 May 2017 (Bank Holiday Monday).

The Ilfracombe and Combe Martin surgeries will reopen at 8.30am on Tuesday 30 May 2017, with Woolacombe opening at 8.30am on Wednesday 31 May 2017.

Our telephones are likely to be very busy on Tuesday 30 May and would ask for your patience whilst we deal with these calls.

Contact Details:

Are your contact details up to date? particularly your Mobile Number?

From time to time we may need to contact you quickly and if your details are out of date it can mean there is a delay. Check your details with the receptionist the next time you're in the surgery, or when you telephone to make an appointment.

You can also check and change your contact details Online through SystmOnline.

Please don't forget to change your childrens details if they use your mobile or landline number

One Small Step

Whether you’re looking to quit smoking, lose weight for that special occasion, become more active or reduce your alcohol intake, you've come to the right place.   OneSmallStep is a tailored service for the people of Devon. 

Visit https://www.onesmallstep.org.uk/ for further details.

Woolacombe Winter Surgery Hours

Please note - due to a drop in demand from patients, the Woolacombe Surgery will be closed every Tuesday from 1st February 2017.  Woolacombe patients are advised that they can attend either the Combe Martin or Ilfracombe Surgeries if necessary.

From 1st February 2017 the Woolacombe Surgery will  be open:

Monday, Wednesday, Thursday & Friday from 08:30am - 13:00.

Named Allocated GP

You may be aware that from April 2015 all practices are required to provide all their patients with a named GP who will have overall responsibility for the care and support that our surgery provides to them.

 

The allocated named GP will have overall responsibility for the care and support that our surgery provides to you. This does not prevent you from seeing any GP in the practice as you currently do.

You do not need to take any further action. If you wish to be told the name of your named GP, please ask the receptionists when you are next in the surgery or call the surgery on 01271 863119.  Alternatively this information is available on the top right hand side of your repeat prescription slip.

If you are unhappy with the named doctor allocated to you and have a genuine concern that this doctor will not be best placed to undertake the responsibilities assigned; then you can ask to be reallocated to another doctor.

How to See Your Doctor

Opening Times: Ilfracombe         

08:30 – 18:00 Monday to Friday

We also offer pre-booked appointments after 18:30 on certain days ask reception for details.

Opening Times: Combe Martin

08:30 – 12:30 and 14:00 – 18:00 Monday, Tuesday, Thursday and Friday, 08:30 to 12:30 on Wednesday.

We also offer pre-booked appointments after 18:30 on certain days ask reception for details.

Opening Times: Woolacombe   

08:40 – 11:30 Monday to Friday 

Please note that each doctor has a different pattern to his or her surgery times and you will be advised of your doctor’s availability when you contact us to make an appointment.

Booking Appointments

On weekdays patients can telephone or visit the surgery during opening hours.  We aim to offer patients an appointment within 48 hours if they wish. We do offer some appointments that can be booked up to four weeks in advance for patients who need to plan their visits to the surgery.  If your problem is medically urgent, we will always see you that same day.

Every patient registered at the practice has a named GP who is responsible for the patients overall care, at the time of registration you will be allocated a GP and advised who it is.  We encourage you to see your named GP as this provides continuity of care particularly if you have complex health needs.

You may also use our on-line service (SystmOnline) via the link at the top of this page to book routine appointments with your GP; for details about how to register for this service speak to our reception teams. 

Chaperones

There may be occasions when you need to visit the doctor or nurse for an intimate examination.  On such occasions, it is your right as a patient to request a chaperone should you wish to do so.  This will normally be a member of the nursing team.

Same Day/Minor Illness Clinic

This is an additional service to our normal GP and nurse appointments and is ideal for problems that have come on suddenly and require urgent medical attention.  It will be run by a duty doctor and a specialist nurse practitioner.

Appointments for the same day service are a mixture of telephone and face to face appointments and will mean that our reception team will ask for a brief explanation of your problem to ensure you see the right person at the right time.

This ensures that urgent medical issues can be prioritised by the doctor or nurse initially via a telephone call. If the doctor or nurse feels that you need to be seen after speaking to you then an appointment will be made during this call.

Telephone Advice

Please contact our reception team and they will arrange for either a doctor or nurse to contact you according to your needs. 

Self-Arrivals

We have installed self-arrival screens at the main site in Ilfracombe in order to reduce lengthy queues. They are located in the main entrance lobby and patients are encouraged to use the screen to check themselves in for their appointment.  The screens are very patient friendly with clear instructions for use.

Cancellations

If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else.

IF YOU DO NOT NEED YOUR APPOINTMENT, PLEASE CONTACT THE SURGERY OR LOG ONTO SYSTMONLINE TO CANCEL IT.

 
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