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Noticeboard

Bank Holiday Weekend - Monday 29th May 2017:

A reminder to our patients that all of our surgeries will be closed on Monday 29 May 2017 (Bank Holiday Monday).

The Ilfracombe and Combe Martin surgeries will reopen at 8.30am on Tuesday 30 May 2017, with Woolacombe opening at 8.30am on Wednesday 31 May 2017.

Our telephones are likely to be very busy on Tuesday 30 May and would ask for your patience whilst we deal with these calls.

Contact Details:

Are your contact details up to date? particularly your Mobile Number?

From time to time we may need to contact you quickly and if your details are out of date it can mean there is a delay. Check your details with the receptionist the next time you're in the surgery, or when you telephone to make an appointment.

You can also check and change your contact details Online through SystmOnline.

Please don't forget to change your childrens details if they use your mobile or landline number

One Small Step

Whether you’re looking to quit smoking, lose weight for that special occasion, become more active or reduce your alcohol intake, you've come to the right place.   OneSmallStep is a tailored service for the people of Devon. 

Visit https://www.onesmallstep.org.uk/ for further details.

Woolacombe Winter Surgery Hours

Please note - due to a drop in demand from patients, the Woolacombe Surgery will be closed every Tuesday from 1st February 2017.  Woolacombe patients are advised that they can attend either the Combe Martin or Ilfracombe Surgeries if necessary.

From 1st February 2017 the Woolacombe Surgery will  be open:

Monday, Wednesday, Thursday & Friday from 08:30am - 13:00.

Named Allocated GP

You may be aware that from April 2015 all practices are required to provide all their patients with a named GP who will have overall responsibility for the care and support that our surgery provides to them.

 

The allocated named GP will have overall responsibility for the care and support that our surgery provides to you. This does not prevent you from seeing any GP in the practice as you currently do.

You do not need to take any further action. If you wish to be told the name of your named GP, please ask the receptionists when you are next in the surgery or call the surgery on 01271 863119.  Alternatively this information is available on the top right hand side of your repeat prescription slip.

If you are unhappy with the named doctor allocated to you and have a genuine concern that this doctor will not be best placed to undertake the responsibilities assigned; then you can ask to be reallocated to another doctor.

Repeat Prescriptions

To minimise the risk of any errors we only take written repeat prescription requests - we do not accept requests by telephone. 

Repeat prescriptions can be obtained by:

  • Handing in the tear-off slip, with the required items ticked, to the surgery or to your local pharmacy
  • Posting your request slip with either a stamped self-addressed envelope or a message to say that it will be collected from the surgery
  • Sending a fax to the surgery : Ilfracombe 01271 866681, Combe Martin 01271 883821, Woolacombe 01271 870748             
  • Using our on-line service SystmOnline via the link at the top of this page. You cannot use this website to contact your doctor, please phone the surgery with your enquiry. Patients should contact the surgery to register for this service and obtain a user name and password.
  • Sending an email to our dedicated script email account at d-ccg.prescriptions-combecoastalpractice@nhs.net

Collections

Please allow 2 working days to get your prescription produced if handed into and collected from the surgery, or 3 working days using a pharmacy service.   Please always state clearly on your order form where you wish to collect the prescription from.    

Electronic Prescribing Service (EPS)

You no longer need to visit the surgery in order to collect your repeat prescription. Instead, your GP can send it electronically to the place you choose, saving you time. You will have more choice about where to get your medicines from. Medicines can be collected from a pharmacy near to where you live, work or shop. You may not have to wait as long at the pharmacy as there will be time for your repeat prescriptions to be ready before you arrive. Ask our reception team or your pharmacist about this service.

You can also click here for more information

Do not wait until your medication has run out before requesting further supplies – allow 2 – 3 days for processing as detailed above.    

Medication Reviews

Patients on repeat medication will be asked to see a doctor, nurse practitioner or practice nurse at least once a year to review these regular medications and notification should appear on your repeat slip.

Please ensure that you book an appropriate appointment to avoid unnecessary delays to further prescriptions.

 
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